Returns & Refunds Policy

Returns

We offer a 30-day return or exchange policy from the date your order is delivered.

If 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

To be eligible for a return:

Items that show signs of use, damage, or missing packaging may not be eligible for a refund.

To request a return, please contact us at:
📧 info@vyzn-pro.com

Include:

Returns sent without prior approval may not be accepted.

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

If approved:

your refund will be processed to the original payment method
refunds are typically completed within 5–10 business days, depending on your payment provider

Sale or discounted items are non-refundable, unless the item is faulty or not as described.

(This does not affect your statutory rights.)

If you wish to exchange an item, please contact us first so we can confirm availability.

If the item was marked as a gift and shipped directly to you, you may receive store credit for the value of the return once approved.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

We are not responsible for items lost during return shipping.

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photos where possible.

We will arrange a replacement or refund at no additional cost.

If you haven’t received a refund:

This policy does not affect your rights under UK consumer law, including the Consumer Contracts Regulations and Consumer Rights Act.